For this podcast interview Tony and Mr. Jeffrey McWhorter discuss the importance of learning from your mentors, customer satisfaction, and commitment. Some highlights from the interview are as follows: * Build a strong foundation for your future * Don’t be afraid to share your goals and dreams with your team * It is important to learn from mentors * Surround yourself with a team that has different unique abilities or skills * Take the initiative when necessary * Raise the bar with your group * Created the acronym SECURE (Safety, Efficient, Customer Service and Expenses) to help your team be successful * Strive to exceed your customers expectations * Get to know your people by spending time with them * Become efficient so that you can do more * It can be good to re-brand to establish identity * Surround yourself with a GREAT team that is COHESIVE. * Be accessible and approachable to your employees * You have got to be committed to your work since running a rail road is a 24/7 job * Help your team grow and to develop since it helps better the overall operations of the team * Having a diverse talented team is KEY for long term success * Make sure that you empower your team with the appropriate authority * Build an atmosphere of cooperation and support systems to enable your team to excel * Be sure to give credit where credit is due * If you want to grow you need to demonstrate your work ethic and do whatever it takes * Professional development is an ongoing process that takes time, but is worth the pay-off * Focus on removing any distractions that are not energizing to the overall team
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